Terms & Conditions

CANCELLATION & BOOKING POLICY

When scheduling an appointment with Sense of Self-Life Coaching, you are acknowledging and agreeing to our terms and conditions (T&C’s). These terms and conditions serve as a standard courtesy expected by all appointment-based businesses. Please read our terms and conditions below.

Sense of Self does not reserve appointments. If you have reached out to us to schedule an appointment and we are awaiting your confirmation of a specific time, we will not hold that appointment until it has been confirmed by you. 

To secure your booking payment needs to be made 24 hours before your scheduled appointment via bank transfer details provided at the time of your booking. 

We kindly ask that clients notify us of the need to reschedule or cancel appointments at least 24 hours before the scheduled appointment. 

Cancellations of your scheduled appointment must be made no less than 12 hours prior to your scheduled appointment time. If less than 12 hours notice is given 25% of your booking fee will be charged.  

If you do not show up to your scheduled appointment or cancel within 1 hour of your appointment this is considered a “no show’. You will automatically forfeit a fee of 50% of the cost of your booking. 

If you are unable to attend your appointment due to circumstances beyond your control, please contact us to discuss your situation and a credit note will be issued. Credit notes must be used within 3 months.

If a session must be cancelled due to ill health of the facilitator or technical issues, a rescheduling email or text will be sent within 12 hours. 

Running late to your appointment puts stress on our schedule. If you think you are going to be late to your appointment, please let us know as soon as possible so we can do our best to accommodate.

If we’re able to see you but need to reduce your treatment to prevent interrupting other appointments, the original charge for the appointment will still apply. 

For Zoom calls please ensure you have a solid internet connection and use a good quality set of headphone/speakers and microphones to avoid any technical interruptions and consequently a reduced session time.

It is not acceptable to show up late for an appointment and ask for a reduced treatment, while expecting to be charged for the lesser time.

Letting us know ahead of time if there is a possibility of needing to reschedule / revise your appointment is much appreciated. It is likely we can accommodate moving you to a more appropriate time and adding or subtracting services if several days’ notice is given.

If you act in any way that is abusive towards us or portray disrespectful behaviour, we reserve the right to deny service and to ask you to leave the premises and all monies will be forfeited. 

If you are prevented from attending your appointment due to circumstances beyond your control, please contact us to discuss your situation in alignment with our refund policy.

PRIVACY POLICY

By ensuring the accuracy of your information, we can enhance your overall experience on the Site by providing a seamless, efficient, and personalised interaction. Specifically, the information collected about you through the Site may be utilised for the following purposes:

• Sending emails related to your account or orders.
• Facilitating user-to-user communications.
• Managing and fulfilling purchases, orders, payments, and other transactions associated with the Site.
• Developing a personalised profile to enhance future visits to the Site.
• Improving the efficiency and functionality of the Site.
• Monitoring and analysing usage patterns and trends to enhance your Site experience.
• Notifying you of Site updates.
• Offering new products, services, and recommendations.
• Conducting necessary business activities.
• Preventing fraudulent activities, monitoring against theft, and safeguarding against criminal behavior.
• Processing payments and refunds.
• Seeking feedback and contacting you regarding your Site usage.
• Resolving disputes and addressing issues.
• Responding to product inquiries and customer service requests.
• Sending newsletters.
• Requesting support for the Site.
• Delivering targeted advertising, coupons, newsletters, and promotional information about the Site.
• Administering sweepstakes, promotions, giveaways, and contests.
• Assisting law enforcement and responding to subpoenas.
• Compiling anonymous statistical data and conducting internal or third-party analysis.

We employ administrative, technical, and physical security protocols to safeguard your personal data. Although we have implemented reasonable measures to protect the information you share with us, it is important to note that no security system is entirely infallible. Due to the inherent nature of online data transmission, there is a risk of interception and misuse by unauthorized individuals. Consequently, while we strive to ensure the security of your personal information, we cannot guarantee absolute protection against potential breaches. 

DISCLAIMER

Sense of Self is a holistic life coaching business dedicated to supporting individuals in their personal growth and well-being journey.

Please review the following disclaimer regarding our services:

Coaching Relationship: Our coaching services are designed to empower and encourage personal growth, self-discovery, and positive transformation. The coaching relationship is collaborative, supportive, and non-judgmental, with the client taking an active role in their development.

Confidentiality: We prioritise client confidentiality and privacy. Any information shared during coaching sessions is strictly confidential and will not be disclosed to third parties without the client's consent, except where required by law.

Professional Guidance: Our coaches are certified professionals who provide guidance, support, and accountability to clients. While we strive to offer valuable insights and tools for personal development, our services are not a substitute for medical, or legal advice. It is your responsibility to consult an appropriately qualified medical professional if you have any questions or concerns that go beyond the scope of our services.

Responsibility: Clients are responsible for their decisions, actions, and outcomes. Sense of Self does not guarantee specific results or success, as individual progress and experiences may vary based on personal circumstances, commitment, and effort.

Payment and Refunds: Payment for coaching services is typically required in advance or as agreed upon. Refunds may be provided in certain circumstances, as outlined in our payment policy.

Website Content: The information and resources provided on our website are for informational purposes only. We are not liable for any inaccuracies, errors, or omissions in the content.

Consent: By engaging in coaching services with Sense of Self, clients consent to the terms and conditions outlined in this disclaimer and agree to participate in coaching sessions voluntarily.

Duty Of Care: While you are accountable for your mental health and any physical, mental, or emotional responses that may arise from engaging in our services, we prioritise your well-being. If we observe any potential risks to your physical or psychological well-being, we may, in our duty of care, recommend that you seek assistance from a medical professional.

If you have any questions or concerns about our services or this disclaimer, please feel free to contact us for clarification. Thank you for choosing Sense of Self for your holistic life coaching journey.